Terms and Conditions

Terms and Conditions of www.cancunyachtsrental.com

CLAUSES:

FIRST.

The client declares to be of legal age and to be responsible for any action of his guests.

SECOND. (DAMAGE TO THE BOAT)

The customer will be responsible for any damage to the boat either by the customer or by the guests. In the case of breaking something or damaging the boat, it will have to be solved at the moment by quoting with the staff the cost of the damaged and paying in cash or via transfer at the moment.

THIRD. (PERSONAL)

BOAT CANCUN S.A. DE C.V. asks for the utmost respect from the client and the guests of the staff as they can be: Captains, sailors, authorized personnel or any type of personnel and/or collaborator of the navy or our company.

FOURTH. (BOOKING AND ADVANCE)

We request a specific amount to make the reservation, that advance is not refundable for any situation. Upon arriving at the marina before leaving the boat, the customer must pay the remaining total of the cost of the service in cash.

FIFTH. (CANCELLATIONS)

For definitive cancellation by the customer, no refund of the advance payment is made. How not to lose the advance? Postponing the available date and time.

SIXTH. (BAD WEATHER)

In the event that the port is closed, the customer has the right to postpone the available date and time, no refund is made. In order not to lose the advance, you must postpone the available date and time.

SEVENTH. (BAD WEATHER DURING THE RENTAL)

If during the rental there is bad weather, orders from the captaincy and the captain of the boat will be followed, no refund of the total paid will be made.

EIGHTH. (LOST OBJECTS/BEHINGS)

We are not responsible for lost objects and/or belongings, so our staff indicates to check that they have all their belongings before getting off the boat, after getting off the boat a solution cannot be provided.

NINTH. (SECURITY)

We have all the security measures and we also have the navigation and communication security team.

TENTH. (TIME TO POSTPONE DATE)

To postpone the date you must do it at least 3 days in advance or you can contact us to see some other solution.

TENTH-FIRST. (PROBLEMS UNDER EFFECTS OF ALCOHOL CONSUMPTION DURING THE RENTAL)

If during the rental there is a problem with the client or with the guests due to the excess of alcohol consumption, as a first measure the person in charge of the group (Client) will be urged to call the attention of that person and in the event that it is not solved, it will be returned to the navy and the rent will be canceled, just as they will not be refunded the total paid.

TENTH SECOND. (ACCIDENTS AND/OR INJURIES)

BOAT CANCUN S.A. DE C.V. is completely separated from any accident and/or injuries since they are high-risk activities and any problem will be the responsibility of the person in charge and the guests, before and during the rental they are told the security measures so that those situations do not happen.

THIRTEENTH. (HEALTH PROBLEMS AND/OR ALLERGIES)

The client and the guests must notice the staff if they have any health problems and/or allergies that could be affected during the service.

FOURTEENTH. (MINOR GUESTS)

If minors will be present during the rental service, they must always be accompanied by their legal guardian or an adult family member and monitor them throughout the service, any problem would be under the responsibility of the client, their legal guardian or any adult family member since our staff is not their focus on this issue.

FIFTEENTH. (ROUTE INFORMATION)

The ride is slow and the route depends on the boat, the number of hours of service and how the weather will be.

SIXTEENTH. (PROBLEMS DURING THE RENTAL)

If the client and/or the guests initiate an argument or any problem between them or with our staff, the rent will be canceled and returned to the marina, they will not be reimbursed for the total paid.

SEVENTEENTH. (THE CUSTOMER DOES NOT ARRIVE)

A time of tolerance is offered, if the customer does not arrive on time he will start the hours of the service. If the customer does not arrive or does not communicate with us, the rent will be canceled and there is no refund of the total paid.

The client declares to have correctly and completely read, reflected and accepted our "Terms and Conditions" and clauses of our services on our website. The customer declares to have correctly and completely read, reflected and accepted our "FAQ's" tab of our services on our website. The client also declares to be in the ability to contract our services and to be in the ability to accept everything mentioned.